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Call Center Experience

Discount Tire Direct wants to make sure you get the tire and wheel expertise you need. We maintain a robust call center dedicated to serving tire and wheel shoppers all over US and Canada.

Reach us at 800-589-6789. It’s our goal to review all of your options, so you can make the tire or wheel purchase best for your needs and budget.

Once you call, you’ll be connected to a knowledgeable customer advocate who can help you choose the best and safest tires or wheels. We know that everyone has different needs and circumstances, so we’re eager to listen and assist you with any questions. Here are some common topics we can assist you with through our call center:

  • Advice and Recommendations Our call center staff can help answer any questions you have about tires and wheels. We can advise you whether or not the product you want is compatible with your vehicle. If it isn’t, we’ll work to get you another product that also meets your needs.
  • Ordering and Tracking If you already know what you want, you can call us and place an order. We’ll send your order to a nearby Discount Tire store, to a recommended installer, or directly to you. And if you want to check on an order you’ve already placed, we can provide tracking information and status updates.
  • Price Quotes and Layaway We strive to clearly display our prices online, but we also welcome direct inquiries. We’re more than happy to walk you through pricing policies, provide you with quotes, and put a quoted product on layaway. That way, you can have the freedom to shop around before making a decision.
  • Price Matching Have you seen a competitor advertise lower prices on tires or wheels? Remember that some retailers may show you an initial price that doesn’t include shipping costs, extra charges, or hidden fees. Call us, and we can help you determine the product’s true cost. And if it happens to be lower than our price, we’ll beat it!

Please contact us if we can help answer any questions or concerns. There’s no better way to get the tire and wheel expertise you need.