Q. If I purchase tires from Discount Tire Direct, how much is mounting and balancing at my local Discount Tire/America's Tire store?
A. $16.00 per tire.
Mounting and Computer Lifetime balancing at your local Discount Tire or America's Tire store costs a low $16.00 per tire. Lifetime rotations are also included for this low price. Most vehicles model year 2008 and newer are equipped with TPMS (Tire Pressure Monitoring System) sensors and may require a TPMS rebuild kit at the time of installation. The cost of these rebuild kits will vary by vehicle.

Q. My tires have arrived. Where is my invoice? Where are my valve stems?
A. Your invoice and valve stems are inside the white plastic envelope marked "Packing List Enclosed".
If the envelope is missing, please call us at 800.707.8473 and we will ship replacements to you as soon as possible.

Q. Why did I only receive one Certificate for Refund or Replacement with my tires when I purchased four?
A. All four certificates are on your invoice.
The front of your invoice indicates the number of certificates you have purchased. The back of your invoice indicates the details of your certificates. If you need a copy of your invoice please call us at 800.707.8473. We will be happy to mail one to you.

Q. I found wheels I am interested in. How much do they weigh?
A. Please contact us.
Our knowledgeable tire and wheel experts can provide weights for all of the wheels we offer. Feel free to call us at 800.707.8473 and we will look them up for you.

Q. I purchased tires that were part of a promotional offer. How do I get the rebate form?
A. You can download the rebate form from our website.
If the rebate is still running you will be able to find a printable version of it on our website (Select "Current Promotions" from our Home page). You can also download our rebate forms for current and recently expired offers on our Rebate Forms page.

Q. The tires and wheels I want aren't offered as a package. Can I purchase them as a package?
A. Yes!
If the tires and wheels you are looking for are approved for your vehicle you can create your own package online. Search for tires and wheels using your vehicle then add them to your shopping cart. When you purchase a tire and wheel package we will mount and balance for free and ship it ready to be bolted on.

Q. What do I do if I am having trouble tracking my package?
A. Please contact us.
If you didn't receive your tracking numbers or are having trouble tracking them, please give us a call at 800.707.8473 and one of our customer care representatives will be happy to assist. Keep in mind that it may take 24-48 hours for the tracking numbers to register with the shipping company.

Q. How long will it take to receive my order?
A. Most are delivered in 3-5 business days.
We can't bring your order to you so the nice people at UPS do it for us. We ship 90% of our orders the same business day that they are placed. Most orders are received 3-5 business days from the day they are ordered, Saturdays and Sundays are not business days. Shipping time for special order product can be estimated by your sales agent or Customer Care representative. For more accurate shipping times or dates please call us at 800.707.8473.