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INFO CENTER |
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Refund Policy |
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Discount Tire Direct wants you to be completely satisfied with your
purchase. If you are not pleased with the merchandise that you
receive, or you have simply changed your mind, we will provide you
with a refund within 30 days of the date of purchase. Please take
a few minutes to read the following guidelines and instructions
to make sure this is processed correctly. |
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You Must Call to Make Arrangements for Return |
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• (800) 589-6789
• The name the merchandise was purchased under must be written
clearly on the Package/Label.
• Tires must not be driven on (used).
• Wheels must not have been driven on or mounted on the vehicle
(used).
• All merchandise must be properly packaged. Packing material
is available upon request.
• Please do not ship via the U.S. Postal Service.
• For your protection, it is recommended that the merchandise
be insured during shipping.
• Please make sure the return address is clearly written on the
package and the label. |
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Tires/Wheels and Packages |
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• Secure any loose materials such as center caps, lug nuts/bolts
and valve stems in a separate package.
• Wheels must have a foam sheet pad protecting the face of the
wheel from any cardboard chafing.
• If returning two wheels in one box, please place a piece of
cardboard between the wheels.
• Any styrofoam packing material received with the shipment must
be reused in the same way.
• Please remove any staples that may damage product during shipping.
• If the wheel box was damaged during shipping, please request
new packing material.
• Each package must be clearly labeled with Discount Tire Direct's
address as well as your address. We will specify the correct
Distribtion Center to return your merchandise to, relative to your
location.
• In the case of returning a tire/wheel package, please use a high
strength tape in place of nylon bands. |
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Original Packaging Consists Of: |
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• Three cardboard layers (two for the face of the wheel and one for
the back side of the wheel).
• Foam layers to protect the face of the wheel from cardboard
chafing.
• Padded envelope containing lug hardware and valve stems. |
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Refund Calculations |
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• Tires |
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Credit less all freight charges.
Note - Tires must not be driven on (used). |
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• Wheels |
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Credit less all freight charges.
Note - Wheels must not be driven on (used). |
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• Tire/Wheel Packages |
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Credit less all freight charges and $40.00 for dismounting
and cleaning. |
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• Full credit will be issued if any of the following conditions are met: |
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The wrong merchandise is shipped.
The merchandise is damaged during shipping.
The merchandise is defective.
The merchandise does not properly fit your vehicle and fitment was approved by Discount Tire Direct. |
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• Full credit will NOT be issued due to improper packaging |
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Note - The packages are not treated gently during shipment and
without the proper packaging, the products can become damaged. It is
the customers responsibility to make sure the wheels and tires are
protected. Under no circumstance will Discount Tire Direct accept a
return of product that is damaged due to the negligence of the customer.
Remember, the products are still your property until Discount Tire
Direct receives them back. |
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