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INFO CENTER |
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Receiving Your Order |
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Checking Your Shipment For Accuracy
As soon as you receive your shipment, be sure to check it for accuracy. If there
are any issues, please call our toll free number at 1-800-385-3322 and explain
the problem to one of our sales agents.
I Only Received One (1) Of My Packages, When Can I Expect the Others?
Normally, you can expect them to arrive the next day. At times, shipping
companies run out of room on a delivery truck, forcing part of an order to go on
the next day's truck. This is fairly common and nothing to worry about. However,
if your package is not delivered within two days after the first delivery,
please call us. We will have our customer service department contact the freight
company to inquire about the delay. Typically, this is not a lengthy process
(usually just a few hours), and we will contact you with all the information we
receive.
I Placed An Order, But I Didn't Receive It. What Do I Do Now?
Please call our toll free number at 1-800-385-3322 and we will be happy to track
it for you.
What Happens If My Order Arrives Damaged?
You must contact us immediately. Call our toll free number at 1-800-385-3322
and explain the problem to one of our sales agents. They will make every effort
to resolve any trouble you may have. Do not put any damaged product on your
vehicle for any reason. Putting damaged product on your vehicle is not only
unsafe, it also voids any responsibility the freight company may have for the
damage. A freight company can easily say the damage happened while the product
was on the vehicle; disproving that claim is nearly impossible.
What If I Received The Wrong Product In My Shipment?
You must contact us immediately. This seldom happens, but due to the nature of
this problem, it is necessary to call our toll free number at 1-800-385-3322 and
explain the situation to one of our sales agents. They will make every effort to
resolve any trouble you may have. They will send the freight company back to
pick up the merchandise (this is not same-day). You must package the product
properly to avoid damage during return shipment to us. If you cannot utilize the
packing material used during the original shipment, call us and we will supply
packing material free of charge. Any and all product must be returned to us
undamaged. We cannot give credit on product damaged due to negligence in
packaging.
I Didn't Receive an Order Confirmation.
If you have not received your order confirmation within two days of your order,
please let us know by e-mail at
sales@discounttiredirect.com or call our toll free number at 1-800-385-3322.
We will make every effort to respond within one business day regarding the
status of your order. |
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