As soon as you receive your shipment, be sure to check it for accuracy. If there
are any issues, please call our toll free number at 1.800.385.3322 and explain
the problem to one of our sales agents.
Q. I Only Received One (1) Of My Packages, When Can I Expect the Others? A. Normally, you can expect them to arrive the next day. At times, shipping
companies run out of room on a delivery truck, forcing part of an order to go on
the next day's truck. This is fairly common and nothing to worry about. However,
if your package is not delivered within two days after the first delivery,
please call us. We will have our customer service department contact the freight
company to inquire about the delay. Typically, this is not a lengthy process
(usually just a few hours), and we will contact you with all the information we
receive.
Q. I Placed An Order, But I Didn't Receive It. What Do I Do Now? A. Please call our toll free number at 1.800.385.3322 and we will be happy to track
it for you.
Q. What Happens If My Order Arrives Damaged? A. You must contact us immediately.
Call our toll free number at 1.800.385.3322 and explain the problem to one of our
sales agents. They will make every effort to resolve any trouble you may have.
Do not put any damaged product on your vehicle for any reason.
Putting damaged product on your vehicle is not only unsafe, it also voids any
responsibility the freight company may have for the damage. A freight company can
easily say the damage happened while the product was on the vehicle; disproving
that claim is nearly impossible.
Q. What If I Received The Wrong Product In My Shipment? A. You must contact us immediately.
This seldom happens, but due to the nature of this problem, it is necessary to call
our toll free number at 1.800.385.3322 and explain the situation to one of our sales
agents. They will make every effort to resolve any trouble you may have. They will send
the freight company back to pick up the merchandise (this is not same-day). You must
package the product properly to avoid damage during return shipment to us. If you cannot
utilize the packing material used during the original shipment, call us and we will supply
packing material free of charge. Any and all product must be returned to us
undamaged. We cannot give credit on product damaged due to negligence in packaging.
Q. I Didn't Receive an Order Confirmation. What should I do? A. Please contact us.
If you have not received your order confirmation within two days of your order,
please let us know by e-mail at
sales@discounttiredirect.com or call our toll free number at 1.800.385.3322.
We will make every effort to respond within one business day regarding the
status of your order.
