Q. If I purchase tires from Discount Tire Direct, how much is mounting and balancing
at my local Discount Tire/America's Tire store? A. $19.99 per tire.
Mounting and Computer Lifetime balancing at your local Discount Tire or America's
Tire store costs a low $19.99 per tire. Lifetime rotations are also included for this low price.
Q. My tires have arrived. Where is my invoice? Where are my valve stems? A. Your invoice and valve stems are inside the white plastic envelope marked
"Packing List Enclosed".
If the envelope is missing, please call us at 800.707.8473 and we will ship replacements to you as
soon as possible.
Q. Why did I only receive one Certificate for Repair, Refund or Replacement with my tires
when I purchased four? A. All four certificates are on your invoice.
The front of your invoice indicates the number of certificates you have
purchased. The back of your invoice indicates the details of your certificates.
If you need a copy of your invoice please call us at 800.707.8473.
We will be happy to mail one to you.
Q. I found wheels I am interested in. How much do they weigh? A. Please contact us.
Our knowledgeable tire and wheel experts can provide weights for all of the
wheels we offer. Feel free to call us at 800.707.8473 and we will look them up
for you.
Q. I purchased tires that were part of a promotional offer. How do I get the
rebate form? A. You can download the rebate form from our website.
If the rebate is still running you will be able to find a printable version of
it on our website (Select "Current Promotions" from our Home page). You can also
download our rebate forms for current and recently expired offers at
discounttirerebates.com.
Q. The tires and wheels I want aren't offered as a package. Can I purchase them
as a package? A. Yes!
If the tires and wheels you are looking for are approved for your vehicle
you can create your own package online. Search for tires and wheels using your
vehicle then add them to your shopping cart. When you purchase a tire and wheel package
we will mount and balance for free and ship it ready to be bolted on.
Q. What do I do if I am having trouble tracking my package? A. Please contact us.
If you didn't receive your tracking numbers or are having trouble tracking them,
please give us a call at 800.707.8473 and one of our customer care representatives
will be happy to assist. Keep in mind that it may take 24-48 hours for the
tracking numbers to register with the shipping company.
Q. How long will it take to receive my order? A. Most are delivered in 3-5 business days.
We can't bring your order to you so the nice people at UPS do it for us. We ship
90% of our orders the same business day that they are placed. Most orders are
received 3-5 business days from the day they are ordered, Saturdays and Sundays are
not business days. Shipping time for special order product can be estimated by your
sales agent or Customer Care representative. For more accurate shipping times or
dates please call us at 800.707.8473.
